Frequently Asked Questions
Everything you need to know about ordering wholesale from Chestnut Supply.
Ordering & Pricing
Q:What are your minimum order quantities (MOQ)?
A: MOQs vary by product. Carrier oils start at 6 units, soaps at 24 bars, and smudge sticks at 12 bundles. Contact us for custom quantities.
Q:Do you offer volume discounts?
A: Yes! We offer tiered pricing based on quantity. The more you order, the better your per-unit cost. Pallet orders receive the best pricing—contact us for a custom quote.
Q:How do I request a wholesale quote?
A: Simply fill out our contact form with your product interests and estimated quantities. We'll respond within one business day.
Q:Do you offer Net-30 payment terms?
A: Net-30 terms are available for qualified accounts with established order history. Contact us to discuss credit terms.
Shipping & Delivery
Q:Where do you ship from?
A: All orders ship from our warehouse in Georgia, USA. This allows for fast 2-4 day delivery to most U.S. states.
Q:What shipping carriers do you use?
A: We ship via UPS and FedEx for standard orders. Pallet shipments are handled via LTL freight carriers.
Q:Do you offer free shipping?
A: Yes! Orders over $500 qualify for free ground shipping within the contiguous United States.
Q:Do you ship internationally?
A: Currently, we only ship within the United States. For international inquiries, please contact us directly.
Products & Quality
Q:Do you provide Certificates of Analysis (COA)?
A: Yes, COA, MSDS, and TDS documentation are available for all products upon request. Just ask your account manager.
Q:What is the thymoquinone content in your Black Seed Oil?
A: Our standard Black Seed Oil contains 1.2–2.4% thymoquinone. Higher TQ concentrations (up to 3%) are available for custom orders.
Q:Are your products organic?
A: Many of our products are sourced from organic farms. Specific certifications vary by product—contact us for detailed documentation.
Q:What is the shelf life of your products?
A: Shelf life varies: Carrier oils 18-24 months, essential oils 36 months, soaps 2-3 years, smudge sticks indefinite when stored properly.
Private Label & Custom Orders
Q:Do you offer private label services?
A: Yes! We offer private label and white label options for most products. Minimum quantities apply—contact us for details.
Q:Can you source custom products?
A: Absolutely. If you need a specific product or formulation not in our catalog, our sourcing team can help. Let us know your requirements.
Q:What's the lead time for private label orders?
A: Standard private label orders typically ship within 2-3 weeks. Custom formulations may require additional time.
Returns & Support
Q:What is your return policy?
A: We accept returns within 14 days for unopened products. Defective or incorrect items are replaced at no cost. See our full Refund Policy for details.
Q:How do I report a damaged shipment?
A: Contact us within 48 hours of delivery with photos of the damage. We'll file a carrier claim and arrange replacement promptly.
Q:How can I contact customer support?
A: Use our contact form to reach us. We respond within one business day.
Still have questions?
Our wholesale team is here to help. Get in touch and we'll respond within one business day.