Return & Refund Policy

1Inspection & Return Window

All orders must be inspected within 48 hours of delivery. Unopened, unused and resalable products in their original packaging — including oils — may be returned within 7 days of delivery; return requests must be submitted within that 7-day window. Opened items are not returnable.

2Non-Returnable Items

• Opened or used products
• Products returned in unsellable condition — damaged labels, broken seals, or packaging that prevents resale
• Products without original packaging
• Opened oils and other hygiene-sensitive natural products
• Custom, private label, or bulk-format orders (5-gallon pails, 55-gallon drums, IBC totes, pallets)

3Natural Product Disclaimer

Our products are 100% natural. Variations in color, scent, size, or texture may occur due to harvest and seasonal factors. These variations are natural characteristics and not considered defects.

4Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos. Approved claims will receive a replacement or refund at our discretion.

5Return Shipping

Return shipping is paid by the buyer: approved returns must be shipped back at the customer's expense. Original shipping costs are non-refundable.

6Restocking Fee

Approved returns for unopened items are subject to a 15% restocking fee, deducted from the refund amount. This fee covers inspection, handling, and restocking costs.

7Refund Processing

Once an approved return is received and inspected, refunds will be processed within 5–7 business days to the original payment method.

8Wholesale Acknowledgement

By completing this purchase, the buyer acknowledges that this is a business-to-business (B2B) wholesale transaction, not a consumer retail sale.